Question

翻译~~(英语高手请进)

when did you personally last experience a "wow 'factor situation and receive the kind of quality of service that you were positively or negatively surprised?

what specificly was so good\bad about the service in that situation?

Answer 1

最近一次令你印象深刻的情形，以及最近一次给你惊喜或令你窝心的服务是在什么时候？
在那种情况下，具体是什么令你感到惊喜或窝心？

Answer 2

什么时候你亲自过去的经验是“哇'的因素情况，并收到什么样的服务质量，您是正面还是负面的惊讶吗？
什么是好\坏的服务，这种情况？