Question

请问这是什么问题？？？

我的电脑突然出现蓝屏，一大堆英文。
A problem has been deteated and windows has been shut down to prevent dainage to your computer
the roblem seems to be caused by the fopllowing filer:tessafe,sys
DRIVER_UWLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS
if this the first time you've seen this stop error screen,restart your computer.if this screen appers again.follow these steps:
check to make sure any new handware or software is properly installed.if this is a new install action,askyour hardware or software marufacture for any windows updates you might need.
if problem continue,disable or remove any newly installed handware,disable Dios memory,options such as catching or shadowing.if you need to use safe mode to remove or disable components,restcort your computer,press F8to select Advanced startup option,and then select safe mode
Technical information:
***STOP:0×000000CE(0×89F7EOE4,0×00000000,0×89F7EOE4,0×00000000)
TesSafe.sys
帮忙看下是硬件还是软件问题？？

Answer 1

这样的故障现象处理起来有些难度，很难判断是软件还是硬件，你可以进行以下操作：
1：确保系统没有病毒，系统文件完好。可以先杀毒在看效果；
2：重新安装或者修复你的系统文件，看是否能解决；
3：把内存重新更换插槽，或者之用单根试试。

Answer 2

两种都有可能 软件较大 文件提到了 安全 是不是最近更新了杀毒软件？