Question

谁能帮忙翻译一下啊？不要用机器，谢谢了，会加分的！

发到我邮箱：375200272@q.com 谢谢啊

“于细微处见精神，于善小处见人情，酒店必须做到用心服务，细心观察客人的举动，耐心倾听客人的要求，真心提供真诚的服务，注意服务过程中的感情交流，并创造轻松自然的氛围，使客人感到服务人员的每一个微笑，每一次问候，每一次服务都是发自肺腑的，真正体现一种独特的关注。
在服务中，微笑是最生动、最简洁、最直接的欢迎词，也是最好的“武器”。有时面对比较不讲理的客人，不要试图去和他理论，而是用你的微笑和耐心去打动他。事实上，人非圣贤，孰能无过，客人并不一定总是对的，但是只要克服了“想不通”和“心理障碍”，把客人放在第一位，自觉、热情地为客人做好服务工作，也就把客人当成了“皇帝”，客人也能得到满意。在同事关系上，微笑也是最好的交流工具，一个会心的微笑就可以消除彼此的陌生感，拉近同事间的距离。
为客人提供个性化的服务，关注每一位客人需要，尽量满足他们的需求。许多事情都很细微，但是用心去做好后，总能时客人非常满意，露出赞许的笑脸。记住和使用客人的名字，特别是常客的名字，可以使客人感觉到自己受重视，从而提高满意度。”

Answer 1

“in slight place sees the spirit, sees the human sentiment in the friendly narrow view, the hotel must achieve serves attentively, observes carefully visitor's action, listens attentively to visitor's request patiently, the sincerity provides the sincere service, in the attention service process sentimental exchange, and creates the relaxed natural atmosphere, makes the visitor to feel that service personnels' each smile, each regards, each service is proceeds from the bottom of one's heart, manifests one kind of unique attention truly. in the service, the smile is most vivid, is most succinct, the most direct welcoming speech, is also best “the weapon”. Sometimes faces the visitor who quite does not reason with, do not attempt and his theory, but uses your smile and the patience moves him. In fact, the person non-saints and sages, who can not have, visitor not necessarily always to, so long as but overcame “could not think through” and “the psychological barrier”, placed the first visitor, aware, completed the services warmly for the visitor, also has regarded the visitor “emperor”, the visitor could also obtain satisfaction. In the colleague relates on, the smile is also the best exchange tool, an understanding's smile may eliminate each other's strange feeling, pulls closer distance between colleague's. is the visitor provides personalized the service, pays attention to each visitor need, meets their need as far as possible. Many matters are very slight, but completes after attentively, can always when the visitor is satisfied, reveals commending the smiling face. Remembers and uses visitor's name, specially patron's name, may cause the visitor to feel he receives takes seriously, thus enhances the degree of satisfaction.”