Question

我在美国亚马逊上买过东西之后，给我发了以下这封邮件，急求解决。谢谢

Hello,

We have removed your access to this account because we could not confirm your payment information. You will not be able to access your account or place orders with us until we confirm your information.

To resolve this matter, please send the information below to our secure fax line:

-- A copy of your statement for your JCB ending in 67, including the billing address
-- Your name, phone number, and the email address registered to your Amazon.com account

You can find our fax number on the Amazon.com Help page:
https://www.amazon.com/help/addressverification

We will convert your fax to a secure electronic image. To protect your information, we restrict access to your payment information to a team of account specialists.

Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this matter.

You can expect a response from us within 24 hours of sending your fax.

We ask that you not open new accounts because any new order that you place may be delayed.

Sincerely,

Kunal A
Account Specialist
http://www.amazon.com

Answer 1

因为不能确认你的支付信息，所以锁定你的账号了。
让你提供尾号67的JCB卡的对账单、包括账单地址，你的名字、电话、email等信息

Answer 2

大意是：亚马逊把你的账户先冻结了，原因是你的付款没有被确认，你可以发个传真给他们进行确认，包含：
1、你的以67为结尾的JCB银行卡的对账单，以及你的付款地址
2、你的名字、电话和登录亚马逊的地址
传真号码可以在以下地址查到：
https://www.amazon.com/help/addressverification
24小时之内他们会回复你。你的信息安全他们会保护。在确认之前你也不要开新的账户，因为你的订单都会被推迟。

Answer 3

不用管这个。

追问

什么意思啊 ？这张订单算不算有效啊？

追答

应该只是广告的吧？