Question

投诉和解决的英语对话

Answer 1

投诉和解决的英语对话：

处理投诉的英语情景对话-顾客投诉

I've got a complaint to make.

我有问题要投诉。

These aren't the things we ordered.

这些货不是我们要的。

Nearly all of them were broken.

几乎所有的货都坏了。

To be honest, I find this quite unsatisfactory.

老实说，我对这次供货很不满意。

处理投诉的英语情景对话-要求退货

I would like to return this dress.

我想退掉这件衣服。

Can I get a refund?

可以退款吗，

处理投诉的英语情景对话-商家回应

What is the problem?

有什么问题，

Can I take your reference number, please?

请问您的发货号是多少，

Do you have the receipt?

您有收据吗？

We can replace them for you immediately.

我们会立即为您更换。

I can help you find the right size.

我可以帮您调换尺码。

Send them back to us, and we'll refund the full cost.

给我们送回来吧，我们将退还所有费用。

To show you our appreciation, we'll take 25% off your bill.

为表示我们的诚意，我们将免除您25%的账单金额。