Question

求大神写一份英语道歉信，要求如下。不要软件翻译的。

Answer 1

Hello, Mrs. Jones.
你好，琼斯太太。
I received your complaint.
我收到了您的投诉。
Due to the cold weather, many customers need to install or maintain the heating system.
由于寒潮来临，许多客户需要安装或维修供暖系统。
I was busy with these jobs, so I mistook the date of your central heating system installation from this week for next week.
我忙于这些工作，以至于将您原定于本周的中央供暖系统安装时间误认为是下周。
I'm very sorry for the trouble caused to you by my oversight.
非常抱歉由于我的工作疏忽造成了您的困扰。
I will install it for you on overtime before this weekend in order to make up for my oversight. And I beg your forgiveness.
为了弥补我的过失，我将在本周末之前加班为您进行安装工作，并祈求得到您的谅解。
Good luck for you!
祝您好运！
Jim Jackson
吉姆·杰克逊