Question

亚马逊差评处理邮件怎么写

Answer 1

主旨的肢睁部份尽量语气直接用字简明，让买家收到时再收信匣的预览界面就可以一目了然。再来是内容的部份，以下是请买迅饥敬家提供 SKU / ASIN 来做查询，可以依照您的需亩慎求来做内容调整。首先都是要先表达歉意，以及还有愿意积极处理的诚意，最后再表达由衷地感谢给予改进的机会。(以下为参考酷鸟卖家助手模板)

电邮主旨：Regarding your AMAZON.COM order feedback with 店铺名称

Dear Customer,

You recently left us a negative feedback regarding your order placed with 店铺名称 on AMAZON.COM. We are sorry about the inconvenience.

Please kindly provide us with the SKU number under the bar code label on the item packaging or on the box or plastic wrapping the item was in. Please let us know exactly what's the model of your device and we will look into this matter.

Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.

Sincerly yours
店铺名称 Customer Service Team