1.点击左下角的开始菜单,在页面中选择运行。
![](https://iknow-pic.cdn.bcebos.com/1c950a7b02087bf4af2f0e7de0d3572c10dfcf67?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
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2.接着我们在运行窗口输入gpedit.msc,并确定。
![](https://iknow-pic.cdn.bcebos.com/d62a6059252dd42afcca583f113b5bb5c8eab867?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
3.进入新的页面后,我们选择左边的“windows设置”,在右边用鼠标左键双击“安全设置”,然后我们在选择策略在双击本地策略,选择安全选项。
![](https://iknow-pic.cdn.bcebos.com/9f510fb30f2442a7b033a531c343ad4bd1130260?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
4.找到设备:防止用户安装打印机驱动程序,并用鼠标左键双击。
![](https://iknow-pic.cdn.bcebos.com/728da9773912b31b3a5195bd9418367adab4e161?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
5.双击以后会弹出以下属性窗口,选择已禁用,最后点击确定就可以了。
![](https://iknow-pic.cdn.bcebos.com/b21c8701a18b87d6b17ff38b150828381f30fd61?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
6.最后我们需要重启电脑,等进入系统后,再重新安装驱动就可以了,这样就可以解决驱动安装失败和异常了,如果还不行可以联系询问佳能的客服来解决问题。如果回答满意,请采纳谢谢。