Question

毕业论文外文文献翻译！紧急紧急！

An operator at the same store indicated that she had got the message:
We are given customer care training when we join the company and as an ongoing thing. We are told to smile all the time and that the customer is always right.
A store manager at company C appreciated the difficulty which checkout operators might face on some occasions and how training might help:
. . . it's quite a difficult job . . . they are the ones that come into contact with the customers most . . . they have to deal with the niggles directed at the company. Because they wear (company C) badges, the customers see them as the company's representatives . . . We tell them not to let out their emotion and to be as polite as possible and to tell themselves that the customers are not having a go at them but at the company and the system.
At company B training in customer care is effectively onthe-job and continuous:
We tell them to try and deal with minor complaints as pleasantly as possible but we emphasise that if they sense they will have a problem they should refer the customer tothe deputy manager or myself (store manager) . . . We encourage them to stay when we are dealing with such customers so that they can learn.
At the same company shelf fillers are trained to spot and help the "lost customer", who is a customer "unsure of what they want or where to find what they want". At company C all staff are expected to carry a plastic card (credit card-size) which reminds them how to deal with customers — in ten points it states that one should smile, make eye contact, greet the customer, apologise for any delay, etc.
Company D provides a contrast with regard to customer care training. Here, customer service is the tenth item on the employee induction checklist, being preceded by a range of rules regarding attendance, etc. The timeclock card is third on the list. Training is minimal. Nonetheless, employees are told in an induction video that "the customer makes pay day possible".
In companies A, B and C the customer care message is put across frequently through a variety of media. For instance, at company A there are posters at all entrances onto the shopfloor which read "smile, you're on (company C) stage". The same company runs an employee-of-themonth competition where staff nominate persons who have contributed most to helping customers or fellow employees. The winning member of staff has his or her name posted on the staff notice-board and may feature in the company magazine. At the end of the year marks are totted up for an employee-of-the-year award. There are customer care committees in every store, whose job it is to generate ideas on how to improve customer service.
不要机器翻译呀，不然我还不如自己来。。。有没有英语专业的帮帮忙。。。谢谢了先

Answer 1

在同一家商店的经营者表示，她得了消息：
我们得到我们的客户服务训练时加入公司，并作为正在进行的事情。我们被告知所有的时间和微笑，顾客永远是对的。
在C公司商店经理赞赏结帐经营困难而可能面临的一些场合，如何训练可以帮助：
。 。 。这是相当困难的工作。 。 。他们是那些接触到大部分客户。 。 。他们必须处理与该公司指示niggles。因为他们穿（C公司）徽章，客户看到作为公司的代表他们。 。 。我们告诉他们，不要让他们的情绪，并尽可能礼貌，并告诉他们自己的客户没有一个去，但他们在公司和系统。
在乙公司在客户服务培训是有效onthe在职和连续：
我们告诉他们尝试和处理投诉，为未成年人惊喜可能的，但我们强调，如果他们觉得他们有问题，他们应该是指客户tothe副经理或自己（店长）。 。 。我们鼓励他们留在我们与这些客户，使他们能够学习处理。
在同一家公司货架填料进行培训，以现货和帮助“失去客户”，谁是顾客“他们想要什么或在哪里可以找到他们想要的东西不确定”。在C公司所有员工都将携带一个塑料卡（信用卡大小），它提醒他们如何处理与客户 - 在十点，它指出，一要保持微笑，眼神接触，迎接客户，任何延误表示歉意，等
D公司提供客户服务方面的培训的对比。在这里，客户服务是对雇员感应第十项目清单，由出席会议的有关规则范围等timeclock卡之前，名单上的三分之一。培训是微乎其微。然而，员工被告知在感应视频“顾客发薪日作出可能的”。
在公司A，B和C的客户服务信息传达经常通过各种媒体。例如，在A公司有在车间里所有入口到上面写着“微笑，你在（C公司）的阶段是”海报。这家公司运行一个雇员的，那里的工作人员themonth竞争提名谁成绩突出，帮助客户或其他员工的人。获奖的员工成员都有他或她的名字张贴在员工公告栏功能，并可能在公司的杂志。在今年年底的totted注册商标为雇员的，该年的奖项。有客户服务委员会在每家商店，他们的工作是生成就如何改善客户服务的思想。