Question

求翻译~不要机器！急！！~~~~拜托了~~~

The phone is ringing at the other end of the line and it clicks as it is being answered. A voice says quickly “Hello. Will you hold, please?” Then there is another click, followed by silence. It seems like hours before someone comes back on the line—that is, if you don’t hang up first.
Office calls are, perhaps, the most difficult and the most important part of a secretary’s work. The first impression that a client receives about a business is very often through a telephone contact. A caller who is left hanging on “hold” will get the feeling that he or she has been forgotten or ignored. If a call is answered rudely, the caller may become angry and if the caller is not routed directly to the right person, the caller may feel that he or she is getting the “runaround”.
Laura Needham is a secretary in the executive office of a large manufacturing company. As a good office secretary, Laura knows that all phone calls must be answered promptly and handled efficiently. She knows that a secretary must be pleasant and helpful, no matter how busy she is or what kind of mood she may be in. She knows she must keep calm if a caller gets impatient or becomes angry; also, of course, she knows she can never allow herself to lose her temper. If she does not have the information the caller asks for, she must know who does have the information. Finally, she knows that one of her most important responsibilities is to “screen” telephone calls and to know which calls to refer to her boss, which calls to refer to other people, and which calls to handle herself.

Answer 1

电话的另一端不断响着，然后滴答一下，像是有人回答。一个声音迅速地说：“你好。请稍候，好吗？“然后有再滴答一下，随后是沉默。感觉像好几小时才会再有人来接电话，当然了，前提是你没有先挂断。
办公室电话或许是秘书工作最困难和最重要的部分。客户对商业的第一个印象往往是通过电话联系。一个被落下待机的来电者会有已被遗忘或忽略的感觉。如果电话被不礼貌地回答，来电者可能会生气，而如果电话不直接转接给正确的人，来电者可能会觉得他或她是被“搪塞“。
劳拉李约瑟是在一个大型制造公司的行政办公室秘书。作为一个优秀的办公室秘书，劳拉知道，所有电话必须迅速回答和有效地处理。她知道一个秘书必须是愉快和有益的，不管多忙，心情如何，她知道如果来电者感到不耐烦或变得生气，她必须保持冷静，当然，她知道她永远不能让自己发脾气。如果她没有来电者所询问的信息，她一定知道谁有相关信息。最后，她知道，她最重要的职责之一是“过滤“电话，知道哪些电话要转接给她的老板，哪些可以转其他人，哪些应该由自己处理。