Question

急急急！！！跪求这段文字的翻译！感激

1，为客户提供的酒店咨询服务。 前台要对本酒店的客房情况（位置、特点等）及客房设备非常熟悉

2，为客人办理好登记入住手续，获取客人资料，满足宾客对客房和房价的要求，然后办理登记入住手续
3，应当在自己工作的时候尽量的努力为酒店争取新的客人，同时留住现有客人。在给客人们推销我们酒

店的时候一定要做到尽量向客人推销酒店设施这样既可让客人满意我们的服务，同时也可增进酒店收益

。
4，当在工作的时候遇见客人发现在寻求帮助的时候你应当主动上前询问并给予帮助。
5，为了给酒店经营带来更大的利润，要求前台员工必须要旅行社等其它同业单位保持良好关系。
6，最后一点要求前台员工们要把酒店当成自己的家一样来对待。
7，应对客人投诉时要保持一个良好的态度，先向其表示一定的歉意，让对方冷静下来，然后再了解客人

对哪方面不满意，在维护酒店利益的同事为客人解决问题。

Answer 1

1, for clients to provide consulting service of the hotel. This hotel rooms to reception (position, characteristics, etc.) and very familiar with equipment rooms

2 for guests with the check-in formalities, get good guest material, meet guest rooms and house prices to guests, and registration requirements check-in procedure

3, shall in his work as far as possible efforts when for the hotel guests, meanwhile keep for new existing guests. In marketing our wine to the guests

Store must do try to sell hotel facilities to the guest already so we can let a guest satisfaction services, but also improves the hotel gains

.

4, when at work in seeking help to meet the guest found you shall voluntarily chairswill enquire if and giving help.

5, in order to give the hotel's business brings greater profit, request front desk employees must travel agency and other trade unit keep good relationship.

6, finally requirements to the hotel receptionist employees for their home to treat.

7, deal with guests complain to keep a good attitude, first to its pledged apologies, let the other side to calm down, then understand guests

What aspects of unsatisfactory, in the interests of the maintenance colleagues for guest hotel to solve the problem.
（我在线翻译的）

Answer 2

1, the hotel providing for the customer consults service.The stage wants the guest room circumstance(position, and characteristics...etc.) to this hotel and guest room equipments to acquaint with very much.

2, carry out for the guest good register into stop continuously, obtain guest's data, satisfy a guest's request for the guest room and the building price, then carry out register to go into procedure.

3, should when oneself work as far as possible of effort fight for a new guest for hotel and keep an existing guest at the same time.While promoting our hotel for the guests must attain as far as possible toward the guest promote facilities in the hotel so since service that can make the guest satisfied us, at the same time also can promote income in the hotel.

4, in time of work of time meet a guest and discover that you should come forward to inquire on your own initiative while looking for a help and give help.

5, for giving the hotel the management to bring larger profits, request employee of stage have to the other same profession units like travel agency,etcs keep a good relation.

6, the last point asks the employees of stage to want to be the hotel as their own houses to be similar to come to treat.

7, to keep a good attitude while shoulding complain to the guest, say to it first certain apology, let the other party calm down, then understand guest to which aspect be dissatisfied with, is supporting the colleague of benefits in the hotel to work out a problem for guest.

你可以参考一下。

Answer 3

1, for clients to provide consulting service of the hotel. This hotel rooms to reception (position, characteristics, etc.) and very familiar with equipment rooms

2 for guests with the check-in formalities, get good guest material, meet guest rooms and house prices to guests, and registration requirements check-in procedure
3, shall in his work as far as possible efforts when for the hotel guests, meanwhile keep for new existing guests. In marketing our wine to the guests

Store must do try to sell hotel facilities to the guest already so we can let a guest satisfaction services, but also improves the hotel gains

.
4, when at work in seeking help to meet the guest found you shall voluntarily chairswill enquire if and giving help.
5, in order to give the hotel
6, finally requirements to the hotel receptionist employees for their home to treat.
7, deal with guests complain to keep a good attitude, first to its pledged apologies, let the other side to calm down, then understand guests

What aspects of unsatisfactory, in the interests of the maintenance colleagues for guest hotel to solve the problem.