Question

想给法国的客户发一封电子邮件，不会法语，也不懂语法，更不知道怎么样和客户谈，求大神指点，请大家帮忙

亲爱的朋友
首先允许我想你道歉，因为我给你发送了劣质的产品。以前我不知道产品是劣质的，知道以后我就下架了，而且你是在我下架之前购买的，但是后来一直没找你说明情况是我的错，对不起，我将承担责任，请你放心。但是我希望你取消纠纷，因为它给我们造成的损失是惨重的。你对我们的产品不满意我们将为你解决，请放心！订单号码：1113118898
Liu xinliang
额 不对 是俄罗斯的客户 刚搞错了 ！

Answer 1

Dear friend,
Please allow me to apologize to you, because I'v sent you products with poor quality.
I didn't know this problem(poor quality), I would withdraw them from sale after I know that.
You bought the products before I withdraw them, but I didn't give you an explaination,
so that's my fault. Apologize again. I will take responsibility for that.
But I hope you could withdraw the wrangle, because we will get heavy loss from this.
I promise you to deal with this problem as soon as possible, please don't worry.
Order number: 1113118898