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2. 为了避免工作场所的人际冲突,RIFCO电脑公司要求所有的员工参加一个旨在积极倾听他人意见的技能学习班,这种技能可以教会人们如何在并不责备别人的情况下表达自己的感受。该技能显然已经使该公司受益匪浅。5年前,200名新员工自愿参加了为期一天的学习班。5年后,这些员工中仅有5%的人向人力资源部提出过正式投诉,而整个公司在那一时期的投诉率为15%。 展开
A latest survey shows that consumption of seafood dishes has increased by 30% at the food court in the past five years. However, no restaurant specializing in seafood has been found yet in the City. Moreover, most of the families who patronzie the food court more often than not have double incomes. Acoording to a national investion, there have been much less members of such a family than those ten years ago in cooking and eating at home, but more attention is given to heathy eating. Therefore, it will be very likely to become popular with the customers when a specializing seafood restaurant is set up.
In order to avoid any interpersonnal confilcts in the workplace, RIFCO Incorporation asks all its employees to take a skill-learning course which is designed to initiatively listen to others. Such a skill enables people to learn how to express his feelings wihout any blame of others, and it has clearly benefited the Corporation a lot. Five years ago, 200 new employees voluntarily took a day's course, while no more than 5% of those employees has ever made a formal complaint, leading to a rate of complaint at 15% in the company as a whole in the period of time.
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2 in order to avoid interpersonal conflicts in the workplace, the RIFCOcomputer company requires all employees to attend a to the opinions of others active listening skills classes, this skill can teach people how to express their feelings in the case does not blame others. This skill has clearly benefited from the company. 5 years ago, 200 new employees volunteered to participate in a one-day classes. 5 years later, only 5% of these employees areto the human resources department made an official complaint, and the entire firm at the time the complaint rate was 15%.