Question

淘宝退货退款具体流程

Answer 1

淘宝退货退款流程包括登录淘宝软件，查看订单中要退货的商品，申请退款退货并填写信息。具体内容如下：

1、首先进入淘宝软件，登录后在订单中查看已买到的宝贝。

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2、在详情页如果是已确认收货的商品则点击申请售后，如果是未确认收货的商品则点击退款退货。

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3、根据自己的情况选择退款退货或者仅退款之后选择退款原因。

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4、选择退款原因确定之后接下来就是耐心等待商家处理即可。

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5、如果卖家一直不处理申请，等时间一到淘宝会自动确认。如果卖家拒绝申请，可以和卖家协商更改一下退款原因。如果协商不成，申请淘宝客服介入即可。

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注意事项：

1.直邮订单买家在发货前无申请退货退款入口，需订单发货后才可申请退货退款。

2.直邮订单未开放买家申请仅退款入口；若因特殊情况（例如丢件）需申请仅退款，需在致电客服核实后帮助开启仅退款。

3.全球购售后所有直邮规则中涉及建议买家退货退款的方案均限于发货后买家才能申请退货退款，发货前不开放申请入口。

Answer 2