Question

急!请英语高手帮忙翻译一下以下这二段话用英语怎么说（不要用翻译软件）

1／你好,我已经收到您的信件,麻烦您将损坏的物品拍下照片发邮件给我,如果的确是运输过程导致物品破损,我表示深深的歉意并会尽快重新寄过新的物品给您.等待你的回音．
2／真的很抱歉您到现在还没收到物品，请再多等两天，如果仍未收到请告知我，我将重新寄过新的物品给您，或者退全款给您，非常抱歉．

Answer 1

1／你好,我已经收到您的信件,麻烦您将损坏的物品拍下照片发邮件给我,如果的确是运输过程导致物品破损,我表示深深的歉意并会尽快重新寄过新的物品给您.等待你的回音．
hi,I have received your letter.please help to take some photos of the damaged goods and mail to me.I am very sorry if it is truly damaged during the transportation,and I will send the new parts to you as soon as possible,looking forward to your reply,thanks a lot!
2／真的很抱歉您到现在还没收到物品，请再多等两天，如果仍未收到请告知我，我将重新寄过新的物品给您，或者退全款给您，非常抱歉．
I am very sorry you don't still recieve the good,please wait more two days.and tell me if you don't receive it after waiting more two days,I will resend new goods to you or return your all refund.sorry for any inconvenient caused.

Answer 2

1. Hello, I have recieved your letter, please take a photo of the damaged product and email it to me, if it is a damage that was caused during the delivery, I will apologize and will re-deliever a new product to you as soon as possible. Looking forward to your reply.

2. I'm very sorry that you haven't received the delivery, please give it 2 more days, and tell me if it's still not coming, I'll re-deliever your order, or give you a full refund, sorry about the delay.

Answer 3

1 / Hello, I have received your letter and CoulD I trouble you to take photos of the damaged and email to me, if the transportation of goods indeed leads to the damage, I deeply regret that and will send a new Items to you as soon as possible. I am Waiting for your response.
2 I am really sorry that you have not received your item right now, please wait for another two days, if you have not received please inform me and I will send a new item to you, or send the whole fee back to you, I am very sorry .

Answer 4

1 / Hello, I have received your letter and your troubles will be damaged goods to take photos email to me, if indeed lead to the transportation of goods damaged, I deeply regret that as soon as possible and will send a new Items to you. Waiting for your response.
2 / am really sorry to now have not received your item, please wait for another two days, if they have not received please inform me and I will be sending a new item to you, or the whole paragraph back to you, very sorry .

Answer 5

俺不是高手，供参考，有人帮修改下更好。
1.Rcvd your msg, please email the pic of the damaged goods。We will resend another one if the goods damaged during the transport. Awaiting for your reply and so sorry for this case.
2.So regret that you still not rcvd the goods until now. Please wait 2days more,if you still not rcvd then we will send new one or return your payment,sorry for any trouble.