求助英语高人,帮忙翻译一下,年度报告翻译200分全给你
老板真讨厌让我翻译可是我不会5555小女子没办法大家帮帮我200分我全部家当了如下100分提问100分追加说话算话定性分析:本项目全年总投入开发人力为30人月。联友研发团...
老板真讨厌 让我翻译 可是我不会 5555小女子没办法 大家帮帮我 200分我全部家当了
如下 100分提问 100分追加 说话算话
定性分析:
本项目全年总投入开发人力为30人月。联友研发团队在本年度持续地为CCC运营管理和业务分析提供了系统研发和技术支持。
通过IB/OB功能的增强,业务部门加强了对客户联络数据的管理,尤其是意向客户购车意向和购车计划的跟踪。加强了市场开发的支持。
根据市场部的统计,1-11月份,有215名潜在客户在CCC的邀约和活动跟踪的支持下成为了车主。成功率相对去年增长了153%。
新增的质量管理功能加强了对TSR的服务水平和业务质量的监督管理。
1-11月TSR电话接听率与去年相比上升了17.5%;
挂断率与去年相比下降了0.38%。
报表统计分析功能的增强,以及研发团队提供的技术支持提高了业务人员的工作效率,使业务人员更直接、准确、细致地了解到运营、客户满意度调查和市场活动的相关数据。
定量分析:
由于CCC属于客户服务和市场支持性质的业务,CCC所给NCIC带来的各方面效益的提升无法用具体数字评估。因此,CCC研发的给相关业务带来的收益也无法定量分析。
组织结构:
2008年CCC的整体组织结构发生了很大的变化造成了CCC研发和运营上的不稳定。
业务部门:
从年初的北村离职开始到七月郑春辉接任,CCC的运营经历了长达半年的人事动荡,主管人员先后变动了8次。严重影响了研发团队与业务部门的沟通。
前期所有参加过CCC运营管理的业务人员的离职也影响了CCC服务和运营思想的延续性,C系统在未来的运营工作中的适用性和有效性存在较大风险。
市场活动:
NCIC的市场支持由TQ更换为TBWA。使系统在今年以前所做的市场支持功能需要做较大调整。尽管经历了一年的磨合,系统对市场活动支持的功能仍不够完善。
团队:
今年继续出现了人员流失的情况,所幸现有人员均参加过前期的研发工作,研发团队人员结构相对稳定。
系统研发:
从2006年到2008年,CCC系统依据业务发展的需要正逐步走向成熟。但仍存在一些问题需要去研究。
DMS数据:
CCC从经销商处得到的客户及车辆数据存在较大的问题。上传数据的合理性检查占了今年研发团队的技术支持工作的40%。经销商有意的虚假数据和无意的错误操作为CCC的CSI/SSI工作带来很大不便的同时,让研发团队耗费很大的人力去做相关的纠错工作。
对于虚假数据,建议NCIC加强对经销商的管理,对上报虚假数据的经销商给予适当的处罚。
对于经销商操作错误,在加强经销商的培训的同时,建议在DMS中进一步规范数据处理流程,加强录入限制和录入检查,以减低错误数据的产生机率。
DRS机制:
由于业务工作的需要,CCC和DRS共用一个数据库服务器。随着NCIC业务量的上涨和DMS业务的扩展,在今年已经出现了2次DRS死锁的情况,由于CCC运维人员及时发现,并删除了死锁业务才使CCC的工作没有受到任何影响。
考虑到明年INFINITI业务和DMS系统功能的扩展,以及CCC客户量的上升,需要考虑对DRS的机制进行相关改造。
谢谢大家了 gooooooglgooooode 的 翻译不要哦 展开
如下 100分提问 100分追加 说话算话
定性分析:
本项目全年总投入开发人力为30人月。联友研发团队在本年度持续地为CCC运营管理和业务分析提供了系统研发和技术支持。
通过IB/OB功能的增强,业务部门加强了对客户联络数据的管理,尤其是意向客户购车意向和购车计划的跟踪。加强了市场开发的支持。
根据市场部的统计,1-11月份,有215名潜在客户在CCC的邀约和活动跟踪的支持下成为了车主。成功率相对去年增长了153%。
新增的质量管理功能加强了对TSR的服务水平和业务质量的监督管理。
1-11月TSR电话接听率与去年相比上升了17.5%;
挂断率与去年相比下降了0.38%。
报表统计分析功能的增强,以及研发团队提供的技术支持提高了业务人员的工作效率,使业务人员更直接、准确、细致地了解到运营、客户满意度调查和市场活动的相关数据。
定量分析:
由于CCC属于客户服务和市场支持性质的业务,CCC所给NCIC带来的各方面效益的提升无法用具体数字评估。因此,CCC研发的给相关业务带来的收益也无法定量分析。
组织结构:
2008年CCC的整体组织结构发生了很大的变化造成了CCC研发和运营上的不稳定。
业务部门:
从年初的北村离职开始到七月郑春辉接任,CCC的运营经历了长达半年的人事动荡,主管人员先后变动了8次。严重影响了研发团队与业务部门的沟通。
前期所有参加过CCC运营管理的业务人员的离职也影响了CCC服务和运营思想的延续性,C系统在未来的运营工作中的适用性和有效性存在较大风险。
市场活动:
NCIC的市场支持由TQ更换为TBWA。使系统在今年以前所做的市场支持功能需要做较大调整。尽管经历了一年的磨合,系统对市场活动支持的功能仍不够完善。
团队:
今年继续出现了人员流失的情况,所幸现有人员均参加过前期的研发工作,研发团队人员结构相对稳定。
系统研发:
从2006年到2008年,CCC系统依据业务发展的需要正逐步走向成熟。但仍存在一些问题需要去研究。
DMS数据:
CCC从经销商处得到的客户及车辆数据存在较大的问题。上传数据的合理性检查占了今年研发团队的技术支持工作的40%。经销商有意的虚假数据和无意的错误操作为CCC的CSI/SSI工作带来很大不便的同时,让研发团队耗费很大的人力去做相关的纠错工作。
对于虚假数据,建议NCIC加强对经销商的管理,对上报虚假数据的经销商给予适当的处罚。
对于经销商操作错误,在加强经销商的培训的同时,建议在DMS中进一步规范数据处理流程,加强录入限制和录入检查,以减低错误数据的产生机率。
DRS机制:
由于业务工作的需要,CCC和DRS共用一个数据库服务器。随着NCIC业务量的上涨和DMS业务的扩展,在今年已经出现了2次DRS死锁的情况,由于CCC运维人员及时发现,并删除了死锁业务才使CCC的工作没有受到任何影响。
考虑到明年INFINITI业务和DMS系统功能的扩展,以及CCC客户量的上升,需要考虑对DRS的机制进行相关改造。
谢谢大家了 gooooooglgooooode 的 翻译不要哦 展开
14个回答
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Qualitative analysis: 定性分析
The project total investment year for 30 months of human development. United r&d team this year in a continuously for CCC operation management and business analysis provides a systematic research and technical support.
By IB / OB sign enhancement, business department to strengthen the management of data for customer contact, especially the intention client orientation and the initial plan. To strengthen the marketing support.
According to the statistics, the department of 1 - November, has a potential customers in CCC 215 invitation and activities under the support of the track became owner. Last year, the growth rate of relative 153%.
New quality management function of the service level and business TSR quality supervision.
1-11 months TSR telephone rate compared with last year rose 17.5%;
Hang up rate compared with last year fell 0.38%.
Statistical analysis of the function of report, and provide technical support r&d team, to improve the efficiency of the business to business personnel more direct, precise and meticulous understanding to the operation and customer satisfaction survey and marketing activities of the relevant data.
Quantitative analysis: 定量分析
Due to the CCC belongs to customer service and marketing support properties of business, given the CCC NCIC every aspect of the benefits with specific number cannot ascend. Therefore, the development of the related business for CCC revenue cannot quantitative analysis.
Structure: 组织结构
In 2008, the whole structure (CCC), great changes took place in the development and operation of the CCC caused the unstable.
Business department: 业务部门
From the left early began to July ZhengChunHui kitamura, CCC operation experiences taking a half-year personnel unrest, supervisor has changed 8 times. Serious impact on the r&d team and business departments of communication.
All attended the CCC operation management business personnel leaving the also affects the CCC service and operation of the continuity of the ideological system in the future, C the applicability and effectiveness of operation risk is larger.
Market activities: 市场活动
Supported by the market NCIC TQ replacement for TBWA. In this system before the market support functions need to make greater adjustment. Despite a break-in to market activities support system, the function is still not perfect.
Team: 团队
This year to appear personnel loss situation, but existing staff participated in prophase research, r&d team personnel structure are relatively stable.
System: 系统研发
From 2006 to 2008, CCC system based on the needs of the development of the business are gradually mature. But there are still some problems need to study.
DMS data: DMS数据
CCC from customers and dealers available data of vehicles. Upload the rationality of the data of the r&d team to check this technical support work by 40%. Dealers intentional false data and unintentionally error for the operation CSI/CCC bring a lot of inconvenience work SSI, let r&d team take human to do work related to correction.
For false data suggest NCIC to strengthen the management of reports, distributor false data distributor appropriate punishment.
for distributors operating errors, in strengthening the training at the same time, the distributor of DMS further regulating the proposals in data processing flow, strengthen entry limitation and entry inspection, to reduce risk of error data.
DRS mechanism: DRS机制
Due to business needs work , CCC and DRS a Shared database server. With the rising and DMS NCIC turnover in this business expansion, has appeared two times of DRS deadlocks, due to the DCN CCC, and delete the deadlock business work not only make the CCC affected.
Considering the next INFINITI business and DMS system function, and customers, the rise of the CCC needs to consider the mechanism of DRS related transformation.
The project total investment year for 30 months of human development. United r&d team this year in a continuously for CCC operation management and business analysis provides a systematic research and technical support.
By IB / OB sign enhancement, business department to strengthen the management of data for customer contact, especially the intention client orientation and the initial plan. To strengthen the marketing support.
According to the statistics, the department of 1 - November, has a potential customers in CCC 215 invitation and activities under the support of the track became owner. Last year, the growth rate of relative 153%.
New quality management function of the service level and business TSR quality supervision.
1-11 months TSR telephone rate compared with last year rose 17.5%;
Hang up rate compared with last year fell 0.38%.
Statistical analysis of the function of report, and provide technical support r&d team, to improve the efficiency of the business to business personnel more direct, precise and meticulous understanding to the operation and customer satisfaction survey and marketing activities of the relevant data.
Quantitative analysis: 定量分析
Due to the CCC belongs to customer service and marketing support properties of business, given the CCC NCIC every aspect of the benefits with specific number cannot ascend. Therefore, the development of the related business for CCC revenue cannot quantitative analysis.
Structure: 组织结构
In 2008, the whole structure (CCC), great changes took place in the development and operation of the CCC caused the unstable.
Business department: 业务部门
From the left early began to July ZhengChunHui kitamura, CCC operation experiences taking a half-year personnel unrest, supervisor has changed 8 times. Serious impact on the r&d team and business departments of communication.
All attended the CCC operation management business personnel leaving the also affects the CCC service and operation of the continuity of the ideological system in the future, C the applicability and effectiveness of operation risk is larger.
Market activities: 市场活动
Supported by the market NCIC TQ replacement for TBWA. In this system before the market support functions need to make greater adjustment. Despite a break-in to market activities support system, the function is still not perfect.
Team: 团队
This year to appear personnel loss situation, but existing staff participated in prophase research, r&d team personnel structure are relatively stable.
System: 系统研发
From 2006 to 2008, CCC system based on the needs of the development of the business are gradually mature. But there are still some problems need to study.
DMS data: DMS数据
CCC from customers and dealers available data of vehicles. Upload the rationality of the data of the r&d team to check this technical support work by 40%. Dealers intentional false data and unintentionally error for the operation CSI/CCC bring a lot of inconvenience work SSI, let r&d team take human to do work related to correction.
For false data suggest NCIC to strengthen the management of reports, distributor false data distributor appropriate punishment.
for distributors operating errors, in strengthening the training at the same time, the distributor of DMS further regulating the proposals in data processing flow, strengthen entry limitation and entry inspection, to reduce risk of error data.
DRS mechanism: DRS机制
Due to business needs work , CCC and DRS a Shared database server. With the rising and DMS NCIC turnover in this business expansion, has appeared two times of DRS deadlocks, due to the DCN CCC, and delete the deadlock business work not only make the CCC affected.
Considering the next INFINITI business and DMS system function, and customers, the rise of the CCC needs to consider the mechanism of DRS related transformation.
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Qualitative analysis:
The project total investment for the development of human and 30 months. Friends of the joint R & D team in this year's CCC for the continuous operation of business management and analysis system R & D and technical support.
through the IB / OB function to enhance the business sector to enhance the customer contact information management, in particular the intention of the customer purchase intent and plans to purchase the track. To strengthen the development of the market.
According to the statistics of the Ministry of the market, 1-November, there are 215 potential customers in the CCC and offer follow-up activities with the support of the owners become. The relative success rate of last year, an increase of 153 percent.
new features to enhance the quality of the TSR level of service quality and operational supervision and management.
1-11 on TSR phone rates last year, compared with an increase of 17.5 percent;
hang up rate, compared with last year dropped by 0.38 percent.
statistical analysis of the statements of enhancement features, as well as research and development team to provide technical support to improve the operational efficiency, make business more direct, accurate and detail that operators, customer satisfaction surveys and market data activities.
Quantitative Analysis:
As the CCC belong to the customer service and marketing support for the nature of the business, CCC by the NCIC to bring all aspects of the effectiveness of the upgrade can not be used to assess specific figures. Therefore, CCC's research and development related to the business benefits of quantitative analysis can not.
Organizational structure:
2008 CCC as a whole organizational structure has changed CCC resulted in the development and operation of instability.
Business sector:
From the beginning of the North began to leave the village to take over July Zheng Chunhui, CCC has gone through the operation of up to six months of turmoil and personnel, executives have a change in the 8th. R & D team has seriously affected the business sector and communication.
CCC participated in all pre-operational management of the business turnover has affected the thinking of the CCC services and continuity of operations, C operating system in the future work of the applicability and effectiveness of the existence of a greater risk.
Market activity:
NCIC market to support the TQ replaced by TBWA. So that the system did in the past year to support the market function more needs to be done to adjust. Despite a year of running the system on the market to support the activities of the function is still not perfect.
Team:
continue this year, there have been the loss of staff, but existing staff participated in the pre-R & D, research and development team structure is relatively stable.
R & D system:
From 2006 to 2008, CCC system based on the needs of the business is gradually moving towards maturity. However, there are still some issues to study.
DMS:
CCC received from the dealer's customer and vehicle data there is a big problem. Upload data check the reasonableness of this year, accounting for R & D team of technical support to the work of 40%. Intends distributors of false data and has no intention of error for the operation of CCC's CSI / SSI has caused great inconvenience at the same time, so that R & D team spent a lot of manpower to do the work related to error correction.
for the false data, NCIC recommendations to strengthen the management of distributors, dealers to report false data to give the appropriate punishment.
distributor for errors in strengthening the training of dealers at the same time, it is proposed that DMS in the data-processing procedures to further standardize and strengthen restrictions on entry and entry inspection, in order to reduce the chance of errors arising from the data.
DRS mechanisms:
due to the work of the needs of business, CCC and DRS share the same database server. With the NCIC up the volume of business and the expansion of the DMS business, and this year there have been 2 DRS deadlock, due to the CCC Operation personnel to detect and delete the deadlock so that the business was the work of the CCC are not affected at all.
INFINITI next year, taking into account the business and the expansion of the DMS system, as well as the CCC increased the volume of customers, DRS on the need to consider the transformation of the relevant mechanism.
The project total investment for the development of human and 30 months. Friends of the joint R & D team in this year's CCC for the continuous operation of business management and analysis system R & D and technical support.
through the IB / OB function to enhance the business sector to enhance the customer contact information management, in particular the intention of the customer purchase intent and plans to purchase the track. To strengthen the development of the market.
According to the statistics of the Ministry of the market, 1-November, there are 215 potential customers in the CCC and offer follow-up activities with the support of the owners become. The relative success rate of last year, an increase of 153 percent.
new features to enhance the quality of the TSR level of service quality and operational supervision and management.
1-11 on TSR phone rates last year, compared with an increase of 17.5 percent;
hang up rate, compared with last year dropped by 0.38 percent.
statistical analysis of the statements of enhancement features, as well as research and development team to provide technical support to improve the operational efficiency, make business more direct, accurate and detail that operators, customer satisfaction surveys and market data activities.
Quantitative Analysis:
As the CCC belong to the customer service and marketing support for the nature of the business, CCC by the NCIC to bring all aspects of the effectiveness of the upgrade can not be used to assess specific figures. Therefore, CCC's research and development related to the business benefits of quantitative analysis can not.
Organizational structure:
2008 CCC as a whole organizational structure has changed CCC resulted in the development and operation of instability.
Business sector:
From the beginning of the North began to leave the village to take over July Zheng Chunhui, CCC has gone through the operation of up to six months of turmoil and personnel, executives have a change in the 8th. R & D team has seriously affected the business sector and communication.
CCC participated in all pre-operational management of the business turnover has affected the thinking of the CCC services and continuity of operations, C operating system in the future work of the applicability and effectiveness of the existence of a greater risk.
Market activity:
NCIC market to support the TQ replaced by TBWA. So that the system did in the past year to support the market function more needs to be done to adjust. Despite a year of running the system on the market to support the activities of the function is still not perfect.
Team:
continue this year, there have been the loss of staff, but existing staff participated in the pre-R & D, research and development team structure is relatively stable.
R & D system:
From 2006 to 2008, CCC system based on the needs of the business is gradually moving towards maturity. However, there are still some issues to study.
DMS:
CCC received from the dealer's customer and vehicle data there is a big problem. Upload data check the reasonableness of this year, accounting for R & D team of technical support to the work of 40%. Intends distributors of false data and has no intention of error for the operation of CCC's CSI / SSI has caused great inconvenience at the same time, so that R & D team spent a lot of manpower to do the work related to error correction.
for the false data, NCIC recommendations to strengthen the management of distributors, dealers to report false data to give the appropriate punishment.
distributor for errors in strengthening the training of dealers at the same time, it is proposed that DMS in the data-processing procedures to further standardize and strengthen restrictions on entry and entry inspection, in order to reduce the chance of errors arising from the data.
DRS mechanisms:
due to the work of the needs of business, CCC and DRS share the same database server. With the NCIC up the volume of business and the expansion of the DMS business, and this year there have been 2 DRS deadlock, due to the CCC Operation personnel to detect and delete the deadlock so that the business was the work of the CCC are not affected at all.
INFINITI next year, taking into account the business and the expansion of the DMS system, as well as the CCC increased the volume of customers, DRS on the need to consider the transformation of the relevant mechanism.
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The true nuisance of boss has given way to my translator but my 5555 incapable young women have had no master of way helping my 200-tenths of my all family belongings to ask questions as follows 100 mark adding to true to one's word 100 mark Qualitative analysis: The project throws into yearly always the moon developing manpower to be 30 people. In being that CCC is in motion and does business steadily the current year, administration and business analyse the couplet friend inkstone hair team having provided system studying hair and the technology hold out. & # 61550; By functional strengthening of IB/OB,the business branch has reinforced the administration contacting a data to the customer, especially the intention customer buys vehicle intention and buys vehicle plan tracking. Have reinforced development support of marketplace. & # 61656; Statistics , 1-11 months according to marketplace headquarter, have 215 lurking to have become the vehicle host under customer support inviting making an appointment with tracking and exercising in CCC's. Success rate had grown by 153% relatively last year. & # 61550; The supervision having reinforced the standard of service and business mass to TSR manages the quality control function increasing newly. & # 61656; 1-11 month TSR telephone receives can of rates having risen by 17.5% compared with the last year; & # 61656; Hang up rate has come down compared with the last year 0.38%. & # 61550; Functional strengthening of form for report statistic analysis, grinds and the availability sending out the technology hold out that the team provides improving professionals , makes professionals know the relevance data that customer degree of satisfaction inquires into to being in motion and doing business, with marketplace activity direct , accurate , in a meticulous way. Quantitative analysis: Serve the business preparing a marketplace supporting a character since CCC belongs to a customer, what CCC gives every aspect that NCIC brings about beneficial result lifting has no way to use concrete figure to estimate that. Therefore, CCC grinds the also unable avails quantitative analysis giving relevance business to bring about. Framework of organization: Very big change happened in the CCC overall framework of organization in 2008 having brought about CCC grinding the instability getting rich and be in motion and do business going ahead. Business branch: & # 61550; Zheng Chun Hui who leaves office beginning to arrive at July has taken over the job of the north village from the beginning of the year , the CCC being in motion and doing business has experienced the consciousness of the outside world often reaching half a year the in charge of personnel successively has changed 8 time in flux. Have affected communicating with studying the hair team and the business branch gravely. & # 61550; Possessions had participated in CCC in the earlier stage being in motion and doing business leaving office of administrative professionals has also affected CCC serving the continuity composing in reply thought being in motion and doing business , C system there has existed bigger risk in serviceability and validity in working in future being in motion and doing business. The marketplace is exercised: & # 61550; The NCIC marketplace holds out being TBWA from TQ replacement. Make system support a function to need to make bigger adjustment in marketplace made by this previously. Running-in not having hesitated to experience 1 year, the function that the system correct marketplace activity supports still is not enough to improve and perfect. Team: & # 61550; Personnel running off condition has appeared continuously this year , what now be had a personnel fortunately have participated in the earlier stage without exception inkstone has sent out a job , inkstone hair team personnel composition has been relatively stable. System grinds hair: Make for is from 2006 to the need that CCC system develops judging by business in 2008, exactly step by step mature. But still have a few problem needing to go and study. DMS data: & # 61550; There exists comparatively big problem in CCC from the customer and vehicle data that the dealer place gets. The rationality go over uploading a data accounts for 40% of the technology hold out job grinding the hair team this year. Dealer deliberately false data and accidentally wrong operation brings very big inconvenient at the same time to very big inconvenient at the same time the CCC CSI/SSI job , let inkstone send out a team consuming very big manpower the error correction job going to make a relevance. & # 61550; To false data, suggest that NCIC reinforces the administration to the dealer , give appropriate imposing punishment on to the dealer who is reported to the false data. & # 61550; Handle a mistake to the dealer, while reinforcing dealer's training , suggest that the further standard data handles technological process in DMS , sharpening record is entered restricting and is record to enter go over, to bring down mistake data creation probabilities. DRS mechanism: & # 61550; Need since business works, CCC and DRS share a data base server. And with NCIC business amount going up and DMS business expansion, 2 time of DRS dead lock condition has already appeared on this year , the personnel has found that in time since CCC transports a thinking, having deleted dead lock business makes the CCC job not accept any effect just now. & # 61550; Consider the expansion arriving at INFINITI business next year and DMS system function, CCC customer amounts go up and, need to consider the make over carrying out a relevance on the DRS mechanism.
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Qualitative analysis:
The project total investment for the development of human and 30 months. Friends of the joint R & D team in this year's CCC for the continuous operation of business management and analysis system R & D and technical support.
through the IB / OB function to enhance the business sector to enhance the customer contact information management, in particular the intention of the customer purchase intent and plans to purchase the track. To strengthen the development of the market.
According to the statistics of the Ministry of the market, 1-November, there are 215 potential customers in the CCC and offer follow-up activities with the support of the owners become. The relative success rate of last year, an increase of 153 percent.
new features to enhance the quality of the TSR level of service quality and operational supervision and management.
1-11 on TSR phone rates last year, compared with an increase of 17.5 percent;
hang up rate, compared with last year dropped by 0.38 percent.
statistical analysis of the statements of enhancement features, as well as research and development team to provide technical support to improve the operational efficiency, make business more direct, accurate and detail that operators, customer satisfaction surveys and market data activities.
Quantitative Analysis:
As the CCC belong to the customer service and marketing support for the nature of the business, CCC by the NCIC to bring all aspects of the effectiveness of the upgrade can not be used to assess specific figures. Therefore, CCC's research and development related to the business benefits of quantitative analysis can not.
Organizational structure:
2008 CCC as a whole organizational structure has changed CCC resulted in the development and operation of instability.
Business sector:
From the beginning of the North began to leave the village to take over July Zheng Chunhui, CCC has gone through the operation of up to six months of turmoil and personnel, executives have a change in the 8th. R & D team has seriously affected the business sector and communication.
CCC participated in all pre-operational management of the business turnover has affected the thinking of the CCC services and continuity of operations, C operating system in the future work of the applicability and effectiveness of the existence of a greater risk.
Market activity:
NCIC market to support the TQ replaced by TBWA. So that the system did in the past year to support the market function more needs to be done to adjust. Despite a year of running the system on the market to support the activities of the function is still not perfect.
Team:
continue this year, there have been the loss of staff, but existing staff participated in the pre-R & D, research and development team structure is relatively stable.
R & D system:
From 2006 to 2008, CCC system based on the needs of the business is gradually moving towards maturity. However, there are still some issues to study.
DMS:
CCC received from the dealer's customer and vehicle data there is a big problem. Upload data check the reasonableness of this year, accounting for R & D team of technical support to the work of 40%. Intends distributors of false data and has no intention of error for the operation of CCC's CSI / SSI has caused great inconvenience at the same time, so that R & D team spent a lot of manpower to do the work related to error correction.
for the false data, NCIC recommendations to strengthen the management of distributors, dealers to report false data to give the appropriate punishment.
distributor for errors in strengthening the training of dealers at the same time, it is proposed that DMS in the data-processing procedures to further standardize and strengthen restrictions on entry and entry inspection, in order to reduce the chance of errors arising from the data.
DRS mechanisms:
due to the work of the needs of business, CCC and DRS share the same database server. With the NCIC up the volume of business and the expansion of the DMS business, and this year there have been 2 DRS deadlock, due to the CCC Operation personnel to detect and delete the deadlock so that the business was the work of the CCC are not affected at all.
INFINITI next year, taking into account the business and the expansion of the DMS system, as well as the CCC increased the volume of customers, DRS on the need to consider the transformation of the relevant mechanism
The project total investment for the development of human and 30 months. Friends of the joint R & D team in this year's CCC for the continuous operation of business management and analysis system R & D and technical support.
through the IB / OB function to enhance the business sector to enhance the customer contact information management, in particular the intention of the customer purchase intent and plans to purchase the track. To strengthen the development of the market.
According to the statistics of the Ministry of the market, 1-November, there are 215 potential customers in the CCC and offer follow-up activities with the support of the owners become. The relative success rate of last year, an increase of 153 percent.
new features to enhance the quality of the TSR level of service quality and operational supervision and management.
1-11 on TSR phone rates last year, compared with an increase of 17.5 percent;
hang up rate, compared with last year dropped by 0.38 percent.
statistical analysis of the statements of enhancement features, as well as research and development team to provide technical support to improve the operational efficiency, make business more direct, accurate and detail that operators, customer satisfaction surveys and market data activities.
Quantitative Analysis:
As the CCC belong to the customer service and marketing support for the nature of the business, CCC by the NCIC to bring all aspects of the effectiveness of the upgrade can not be used to assess specific figures. Therefore, CCC's research and development related to the business benefits of quantitative analysis can not.
Organizational structure:
2008 CCC as a whole organizational structure has changed CCC resulted in the development and operation of instability.
Business sector:
From the beginning of the North began to leave the village to take over July Zheng Chunhui, CCC has gone through the operation of up to six months of turmoil and personnel, executives have a change in the 8th. R & D team has seriously affected the business sector and communication.
CCC participated in all pre-operational management of the business turnover has affected the thinking of the CCC services and continuity of operations, C operating system in the future work of the applicability and effectiveness of the existence of a greater risk.
Market activity:
NCIC market to support the TQ replaced by TBWA. So that the system did in the past year to support the market function more needs to be done to adjust. Despite a year of running the system on the market to support the activities of the function is still not perfect.
Team:
continue this year, there have been the loss of staff, but existing staff participated in the pre-R & D, research and development team structure is relatively stable.
R & D system:
From 2006 to 2008, CCC system based on the needs of the business is gradually moving towards maturity. However, there are still some issues to study.
DMS:
CCC received from the dealer's customer and vehicle data there is a big problem. Upload data check the reasonableness of this year, accounting for R & D team of technical support to the work of 40%. Intends distributors of false data and has no intention of error for the operation of CCC's CSI / SSI has caused great inconvenience at the same time, so that R & D team spent a lot of manpower to do the work related to error correction.
for the false data, NCIC recommendations to strengthen the management of distributors, dealers to report false data to give the appropriate punishment.
distributor for errors in strengthening the training of dealers at the same time, it is proposed that DMS in the data-processing procedures to further standardize and strengthen restrictions on entry and entry inspection, in order to reduce the chance of errors arising from the data.
DRS mechanisms:
due to the work of the needs of business, CCC and DRS share the same database server. With the NCIC up the volume of business and the expansion of the DMS business, and this year there have been 2 DRS deadlock, due to the CCC Operation personnel to detect and delete the deadlock so that the business was the work of the CCC are not affected at all.
INFINITI next year, taking into account the business and the expansion of the DMS system, as well as the CCC increased the volume of customers, DRS on the need to consider the transformation of the relevant mechanism
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定性分析:
本项目全年总投入开发人力为30人月。联友研发团队在本年度持续地为CCC运营管理和业务分析提供了系统研发和技术支持。
通过IB/OB功能的增强,业务部门加强了对客户联络数据的管理,尤其是意向客户购车意向和购车计划的跟踪。加强了市场开发的支持。
根据市场部的统计,1-11月份,有215名潜在客户在CCC的邀约和活动跟踪的支持下成为了车主。成功率相对去年增长了153%。
新增的质量管理功能加强了对TSR的服务水平和业务质量的监督管理。
1-11月TSR电话接听率与去年相比上升了17.5%;
挂断率与去年相比下降了0.38%。
报表统计分析功能的增强,以及研发团队提供的技术支持提高了业务人员的工作效率,使业务人员更直接、准确、细致地了解到运营、客户满意度调查和市场活动的相关数据。
定量分析:
由于CCC属于客户服务和市场支持性质的业务,CCC所给NCIC带来的各方面效益的提升无法用具体数字评估。因此,CCC研发的给相关业务带来的收益也无法定量分析。
组织结构:
2008年CCC的整体组织结构发生了很大的变化造成了CCC研发和运营上的不稳定。
业务部门:
从年初的北村离职开始到七月郑春辉接任,CCC的运营经历了长达半年的人事动荡,主管人员先后变动了8次。严重影响了研发团队与业务部门的沟通。
前期所有参加过CCC运营管理的业务人员的离职也影响了CCC服务和运营思想的延续性,C系统在未来的运营工作中的适用性和有效性存在较大风险。
市场活动:
NCIC的市场支持由TQ更换为TBWA。使系统在今年以前所做的市场支持功能需要做较大调整。尽管经历了一年的磨合,系统对市场活动支持的功能仍不够完善。
团队:
今年继续出现了人员流失的情况,所幸现有人员均参加过前期的研发工作,研发团队人员结构相对稳定。
系统研发:
从2006年到2008年,CCC系统依据业务发展的需要正逐步走向成熟。但仍存在一些问题需要去研究。
DMS数据:
CCC从经销商处得到的客户及车辆数据存在较大的问题。上传数据的合理性检查占了今年研发团队的技术支持工作的40%。经销商有意的虚假数据和无意的错误操作为CCC的CSI/SSI工作带来很大不便的同时,让研发团队耗费很大的人力去做相关的纠错工作。
对于虚假数据,建议NCIC加强对经销商的管理,对上报虚假数据的经销商给予适当的处罚。
对于经销商操作错误,在加强经销商的培训的同时,建议在DMS中进一步规范数据处理流程,加强录入限制和录入检查,以减低错误数据的产生机率。
DRS机制:
由于业务工作的需要,CCC和DRS共用一个数据库服务器。随着NCIC业务量的上涨和DMS业务的扩展,在今年已经出现了2次DRS死锁的情况,由于CCC运维人员及时发现,并删除了死锁业务才使CCC的工作没有受到任何影响。
考虑到明年INFINITI业务和DMS系统功能的扩展,以及CCC客户量的上升,需要考虑对DRS的机制进行相关改造
本人要求+分哦
本项目全年总投入开发人力为30人月。联友研发团队在本年度持续地为CCC运营管理和业务分析提供了系统研发和技术支持。
通过IB/OB功能的增强,业务部门加强了对客户联络数据的管理,尤其是意向客户购车意向和购车计划的跟踪。加强了市场开发的支持。
根据市场部的统计,1-11月份,有215名潜在客户在CCC的邀约和活动跟踪的支持下成为了车主。成功率相对去年增长了153%。
新增的质量管理功能加强了对TSR的服务水平和业务质量的监督管理。
1-11月TSR电话接听率与去年相比上升了17.5%;
挂断率与去年相比下降了0.38%。
报表统计分析功能的增强,以及研发团队提供的技术支持提高了业务人员的工作效率,使业务人员更直接、准确、细致地了解到运营、客户满意度调查和市场活动的相关数据。
定量分析:
由于CCC属于客户服务和市场支持性质的业务,CCC所给NCIC带来的各方面效益的提升无法用具体数字评估。因此,CCC研发的给相关业务带来的收益也无法定量分析。
组织结构:
2008年CCC的整体组织结构发生了很大的变化造成了CCC研发和运营上的不稳定。
业务部门:
从年初的北村离职开始到七月郑春辉接任,CCC的运营经历了长达半年的人事动荡,主管人员先后变动了8次。严重影响了研发团队与业务部门的沟通。
前期所有参加过CCC运营管理的业务人员的离职也影响了CCC服务和运营思想的延续性,C系统在未来的运营工作中的适用性和有效性存在较大风险。
市场活动:
NCIC的市场支持由TQ更换为TBWA。使系统在今年以前所做的市场支持功能需要做较大调整。尽管经历了一年的磨合,系统对市场活动支持的功能仍不够完善。
团队:
今年继续出现了人员流失的情况,所幸现有人员均参加过前期的研发工作,研发团队人员结构相对稳定。
系统研发:
从2006年到2008年,CCC系统依据业务发展的需要正逐步走向成熟。但仍存在一些问题需要去研究。
DMS数据:
CCC从经销商处得到的客户及车辆数据存在较大的问题。上传数据的合理性检查占了今年研发团队的技术支持工作的40%。经销商有意的虚假数据和无意的错误操作为CCC的CSI/SSI工作带来很大不便的同时,让研发团队耗费很大的人力去做相关的纠错工作。
对于虚假数据,建议NCIC加强对经销商的管理,对上报虚假数据的经销商给予适当的处罚。
对于经销商操作错误,在加强经销商的培训的同时,建议在DMS中进一步规范数据处理流程,加强录入限制和录入检查,以减低错误数据的产生机率。
DRS机制:
由于业务工作的需要,CCC和DRS共用一个数据库服务器。随着NCIC业务量的上涨和DMS业务的扩展,在今年已经出现了2次DRS死锁的情况,由于CCC运维人员及时发现,并删除了死锁业务才使CCC的工作没有受到任何影响。
考虑到明年INFINITI业务和DMS系统功能的扩展,以及CCC客户量的上升,需要考虑对DRS的机制进行相关改造
本人要求+分哦
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