谁能帮忙翻译一下!!感激不尽了

论文文摘的译文,哪位专业高手能帮我翻译一下,不能用网上翻译工具,谢谢!!前言近年来,我国的服务业取得了快速的发展,涌现出大批新兴的服务行业,如会计服务、法律咨询服务、管理... 论文文摘的译文,哪位专业高手能帮我翻译一下,不能用网上翻译工具,谢谢!!
前言
近年来,我国的服务业取得了快速的发展,涌现出大批新兴的服务行业,
如会计服务、法律咨询服务、管理咨询服务等,而且它们已成为新的经济增长
点。但是,我国的服务业发展,无论是理论研究上还是在实践中都与发达国家
存在很大差距,主要表现为服务意识差,服务质量低,管理落后。
近年来虽然人们对服务质量的重要性已经有所认识,但是由于相对落后的服务业发展现状,人们对于如何进行服务质量评价及如何对评价结果进行管理还没
有一个清晰的概念,实践中也没有或者很少去做这方面的工作。因此对于服务
质量评价方法的及其评价结果管理的分析与介绍就有一定的必要性。
本文首先对服务质量研究的背景与意义进行了分析,同时简单介绍国内外服务质量的研究现状。第二章主要是对服务质量评价相关概念的描述,引入感知服务质量及服务质量维度的概念,随后对服务质量评价的两个常用指标作出分析。第三章在第二章对服务质量、服务质量维度及服务质量评价指标介绍的基础上引入了两种经典服务质量评价模型:SERVQUAL和SERVPERF模型,并且对两种模型进行了分析,提出了两种方法的应用建议。第四章对利用第三章所述的模型对服务质量评价得出的三种不同结果,分别做出对策分析,给出三种对应的解决问题的策略。第五章是对我国企业服务质量管理存在问题及对策的研究与评价。最后是对全文的总结。
关键词:服务质量,评价指标,评价模型,评价结果
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百度网友c66ac0c
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Preface
In recent years, China's service industry has achieved rapid development, and there are a large number of new service industries, such as accounting services, legal advisory services, management consulting services, and they have become new economic growth point. However, China's service sector development, both theoretical research and in practice, has a big gap from the developed countries, which mainly manifested as poor awareness of service, quality of service lower and backward management.
Although people in recent years the importance of quality of service has been recognized, but because of the relatively backward status of development of the service industry, it is how the quality of service for evaluation and how to manage the evaluation results have not
Have a clear concept, in practice there is no or very little to do in this regard. For service quality evaluation methods and their evaluation of the results of management's analysis and there is a certain need to introduce.
In this paper, first of all, quality of service and significance of the background to the study were analyzed, both at home and abroad at the same time easy introduction of service quality research. Chapter 2 is mainly related to service quality assessment describes the concept, the introduction of perceived service quality and service quality dimension of the concept, followed by quality of service indicators for the evaluation of two commonly used for analysis. On the base of chapter 2, chapter 3 introduces two classic evaluation model: SERVQUAL and SERVPERF model, and analyze them, give some advices of those two ways. Based the three different result which are from the models' evaluation which introduced in chapter3, chapter 4 analysis them differentially, and give the three corresponding strategies to solve the problem. Chapter 4 is the Enterprise Service Quality Management in China Problems and Countermeasures in the research and evaluation. Finally there is a summary of this whole article.
Keywords: service quality, evaluation, evaluation models, evaluation results

你自己再看看吧,可能也有翻的不对的地方
匿名用户
2009-02-19
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showzane
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你这个 也太多了···
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dalanyoyo
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In recent years, China's service industry has achieved rapid development, the emergence of a large number of emerging service industries,
Such as accounting services, legal advisory services, management consulting services, and they have become new economic growth
Point. However, China's service sector development, both theoretical research and in practice with the developed countries
There is a big gap, mainly manifested as poor awareness of service, quality of service lower, backward management.
Although people in recent years the importance of quality of service has been recognized, but because of the relatively backward status of development of the service industry, it is how the quality of service for evaluation and how to manage the evaluation results have not
Have a clear concept, in practice there is no or very little to do in this regard. For Service
Quality evaluation methods and their evaluation of the results of management's analysis and there is a certain need to introduce.
In this paper, first of all, quality of service and significance of the background to the study were analyzed, both at home and abroad at the same time easy introduction of service quality research. Chapter II is mainly related to service quality assessment describes the concept, the introduction of perceived service quality and service quality dimension of the concept, followed by quality of service indicators for the evaluation of two commonly used for analysis. Chapter III in the second chapter of the quality of service, quality of service dimensions and service quality evaluation index based on the introduction of the introduction of two classic service quality evaluation model: SERVQUAL and SERVPERF model, and the two models are analyzed and put forward two Application of the proposed methods. Chapter IV of Chapter III described the use of the service quality evaluation model derived from three different results, responses were made by analysis, give the three corresponding strategies to solve the problem. Chapter V is the Enterprise Service Quality Management in China Problems and Countermeasures in the research and evaluation. Finally a summary of the full text.
Keywords: service quality, evaluation, evaluation models, evaluation results
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