帮忙翻译下下面的东西。。在线翻译语法错误太多。。谢谢了！在线等！急！
客户对优质服务的观点孙子兵法说：“知己知彼，百战不殆”。在客户服务工作中也是一样，只有充分了了解了客户对服务的观点，对服务代表顺利地开展服务工作是相当重要的，具体来说，客...
客户对优质服务的观点
孙子兵法说：“知己知彼，百战不殆”。在客户服务工作中也是一样，只有充分了了解了客户对服务的观点，对服务代表顺利地开展服务工作是相当重要的，具体来说，客户对服务主要有以下五个看法：
1．有形度
服务代表外在所呈现出来的东西，叫做有形度的东西，或者说这家企业从外在呈现出来的东西叫做有形度的东西。客户在一开始看待服务时，通常是通过有形度来看待的。
2．同理度
服务代表究竟能在多大程度上理解客户的需求、想法，这就叫做同理度。
服务工作中的同理度体现在：①理解客户的心情。当客户需要帮助时，服务代表能很关注他、及时地向客户道歉、知道客户为什么着急；②理解客户的要求，服务代表能够迅速地通过提问的方式，知道客户想要的东西是什么；③服务代表的工作态度。服务代表要充分地关心和尊重客户。
3．专业度
客户在选择一个企业时，往往要看这个企业是不是很专业。如：很多餐厅会把它的厨师长的照片和他的背景都贴出来，告诉你怎么样？医院会把他的主治大夫的事迹、照片和学历背景都尽可能多地挂出来，以便让患者慎重地选择大夫。为什么？因为客户在选择服务时非常关心他的专业度，就像你通常洗胶卷时准会到柯达的专洗店去洗，因为你觉得那里是非常专业的，这就是专业度。
4．反应度
反应度就是服务代表的服务效率和速度问题，客户在向你提出要求后，你能用多长时间帮他解决问题，客户在这方面的期望值是非常高的。
反应度的另外一种体现就是服务代表的语言表达。比如当你在餐厅吃饭时你对服务员说，小姐麻烦你帮我拿点儿牙签，然后服务代表会说稍等一下，这是一种回答；还有一种回答是，请稍等，马上给您拿。你就会觉得感觉不一样，不一样在哪里呢，就是“马上”这两个字，这两个字带给你的感受，你会有一种很强的、很快的反应度，餐厅服务员会马上迅速地帮你去解决问题。
5．信赖度
信赖度是一种品牌，一种持续地提供优质服务而带来的一种能力。当然这种品牌它不是企业一朝一夕就可以轻意地培养出来的。
所以，优质服务是穿客户的鞋子
中国人有一句古话叫做给人穿小鞋。穿小鞋一定会不舒服，每一个人买鞋子都会去买适合自己脚的大小的鞋子。但是做服务工作却正好相反，你是需要把你的脚装进不同码的鞋子中，而且还要穿得很舒服。那么挑战性是非常大的，因为：
1．不同客户对服务有不同的看法
不同的客户对于服务有着不同的看法，而优质的服务又要求你必须穿不同客户的鞋，你要去满足不同客户的需求。
2．永远通过客户的眼光看待服务
要求服务代表永远站在客户的角度，永远能自觉地通过客户的眼光来看待你的服务。很多服务不能令客户满意的原因就是服务代表只看见了自己的脚，然后去选择适合的鞋子，而没有能自觉地站在客户的角度，通过客户的眼光来看待整个的服务。
3．优质服务要求你必须穿客户的鞋子
要给客户买一双适合于他穿的鞋，服务代表就必须先去亲自试穿一下这双鞋，看看穿着是不是舒服？不舒服的原因是什么？优质的服务也是一样，你只有设身处地去了解客户的需求，并根据他的具体情况来选择一双“最合脚的鞋子”给你的客户穿，这样你所提供的服务才算是真正意义上的优质服务。 展开
孙子兵法说：“知己知彼，百战不殆”。在客户服务工作中也是一样，只有充分了了解了客户对服务的观点，对服务代表顺利地开展服务工作是相当重要的，具体来说，客户对服务主要有以下五个看法：
1．有形度
服务代表外在所呈现出来的东西，叫做有形度的东西，或者说这家企业从外在呈现出来的东西叫做有形度的东西。客户在一开始看待服务时，通常是通过有形度来看待的。
2．同理度
服务代表究竟能在多大程度上理解客户的需求、想法，这就叫做同理度。
服务工作中的同理度体现在：①理解客户的心情。当客户需要帮助时，服务代表能很关注他、及时地向客户道歉、知道客户为什么着急；②理解客户的要求，服务代表能够迅速地通过提问的方式，知道客户想要的东西是什么；③服务代表的工作态度。服务代表要充分地关心和尊重客户。
3．专业度
客户在选择一个企业时，往往要看这个企业是不是很专业。如：很多餐厅会把它的厨师长的照片和他的背景都贴出来，告诉你怎么样？医院会把他的主治大夫的事迹、照片和学历背景都尽可能多地挂出来，以便让患者慎重地选择大夫。为什么？因为客户在选择服务时非常关心他的专业度，就像你通常洗胶卷时准会到柯达的专洗店去洗，因为你觉得那里是非常专业的，这就是专业度。
4．反应度
反应度就是服务代表的服务效率和速度问题，客户在向你提出要求后，你能用多长时间帮他解决问题，客户在这方面的期望值是非常高的。
反应度的另外一种体现就是服务代表的语言表达。比如当你在餐厅吃饭时你对服务员说，小姐麻烦你帮我拿点儿牙签，然后服务代表会说稍等一下，这是一种回答；还有一种回答是，请稍等，马上给您拿。你就会觉得感觉不一样，不一样在哪里呢，就是“马上”这两个字，这两个字带给你的感受，你会有一种很强的、很快的反应度，餐厅服务员会马上迅速地帮你去解决问题。
5．信赖度
信赖度是一种品牌，一种持续地提供优质服务而带来的一种能力。当然这种品牌它不是企业一朝一夕就可以轻意地培养出来的。
所以，优质服务是穿客户的鞋子
中国人有一句古话叫做给人穿小鞋。穿小鞋一定会不舒服，每一个人买鞋子都会去买适合自己脚的大小的鞋子。但是做服务工作却正好相反，你是需要把你的脚装进不同码的鞋子中，而且还要穿得很舒服。那么挑战性是非常大的，因为：
1．不同客户对服务有不同的看法
不同的客户对于服务有着不同的看法，而优质的服务又要求你必须穿不同客户的鞋，你要去满足不同客户的需求。
2．永远通过客户的眼光看待服务
要求服务代表永远站在客户的角度，永远能自觉地通过客户的眼光来看待你的服务。很多服务不能令客户满意的原因就是服务代表只看见了自己的脚，然后去选择适合的鞋子，而没有能自觉地站在客户的角度，通过客户的眼光来看待整个的服务。
3．优质服务要求你必须穿客户的鞋子
要给客户买一双适合于他穿的鞋，服务代表就必须先去亲自试穿一下这双鞋，看看穿着是不是舒服？不舒服的原因是什么？优质的服务也是一样，你只有设身处地去了解客户的需求，并根据他的具体情况来选择一双“最合脚的鞋子”给你的客户穿，这样你所提供的服务才算是真正意义上的优质服务。 展开
2个回答
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这样还是可以的；
Customers for quality service point of view
Sun Tzu said: "to know ourselves and Baizhanbudai." In customer service work the same, only by fully understanding the customer service point of view, the successful launching of the service representative is a very important service, specifically, customer service mainly in the following five views:
1. Physical degree
Service representatives presented by the external things out, called the physical degree of thing, or the companies tend to come out from the outside what is called the physical degree of thing. Customers look at the beginning of service, usually through physical degrees to treated.
2. Similarly Degree
Service representative to understand the extent to which customer needs, ideas, and this is called empathy degrees.
Services reflected in the degree of empathy: ① understand the client's feelings. When customers need help, service representatives can be very concerned about him, and apologized to customers in a timely manner to know why the anxious customers; ② understanding of customer requirements, service representatives can quickly through the questions the way customers want to know what it is; ③ service representatives working attitude. Service representatives to fully care for and respect for the customer.
3. Professional Degree
In choosing a business often depends on this business is not very professional. Such as: Many restaurants will cook it long, and his pictures are posted out of context, telling how are you? The hospital would take his Zhuzhidafu deeds, photographs and academic background are hanging out as much as possible in order to enable patients to carefully choose the doctor. Why? Because customers are very concerned about choosing the service of his professional degree, like you usually when you wash the film will go to Kodak's expertise in quasi-washing shop to wash, because you think there is a very professional, and this is what professional degrees.
4. Responsiveness
Responsiveness is service on behalf of the efficiency and speed of service issues, customer request to you, you can use more time to help him solve the problem, the customer expectations in this area is very high.
Another degree of reaction is represented by service representatives of the language. For example when you eat in a restaurant when the waiter that you are right, Miss trouble you to help me get something toothpick, and then service representative would say, wait a bit, this is a reply; there is an answer, please wait a moment, immediately to you拿. You'll find they do not feel the same not the same as where it is "immediately" the word, these two words bring to your feelings, you will have a very strong, fast responsiveness, restaurant waiter will Now quickly help you to solve the problem.
5. Reliability
Reliability is a brand, a continuous delivery of quality services brought about an ability. Of course, such brands it is not a business overnight can be out of light is intended to foster.
Therefore, quality service is the customer's shoes to wear
The Chinese have an old saying called giving Chuanxiao Xie. Chuan Xiaoxie will certainly uncomfortable, everyone will buy buy shoes for their feet the size of the shoes. However, to do service work has been just the opposite, you need to put your feet stuffed into the shoes of the different codes, but also very comfortable to wear. Then the challenge is very big, because:
1. Different clients have different views on the service
Different customers for the service have different views, and quality of service they require you to wear shoes of different clients, you are going to meet different customer needs.
2. Always look at services through customer
Requested service representative is always standing in the customer's perspective, never be able to consciously through the customer's perspective to look at your service. Many services can not be the reason for this is to customer satisfaction service representatives only see their own feet, and then to choose the right shoes, but not be able to consciously stand in the customer's perspective, through the customer's perspective to look at the whole service.
3. Quality services to our customers requires you to wear shoes
To give customers a pair of shoes he wore for the service on behalf of himself must first go to try it this pair of shoes, to see if wearing is not comfortable? What is the cause discomfort? High-quality service is the same, but you have put themselves to understand the customer's needs and based on his specific situation to choose a pair of "best fit of the shoes" to your customers to wear, so that the services provided by you be considered a true sense of quality services .
Customers for quality service point of view
Sun Tzu said: "to know ourselves and Baizhanbudai." In customer service work the same, only by fully understanding the customer service point of view, the successful launching of the service representative is a very important service, specifically, customer service mainly in the following five views:
1. Physical degree
Service representatives presented by the external things out, called the physical degree of thing, or the companies tend to come out from the outside what is called the physical degree of thing. Customers look at the beginning of service, usually through physical degrees to treated.
2. Similarly Degree
Service representative to understand the extent to which customer needs, ideas, and this is called empathy degrees.
Services reflected in the degree of empathy: ① understand the client's feelings. When customers need help, service representatives can be very concerned about him, and apologized to customers in a timely manner to know why the anxious customers; ② understanding of customer requirements, service representatives can quickly through the questions the way customers want to know what it is; ③ service representatives working attitude. Service representatives to fully care for and respect for the customer.
3. Professional Degree
In choosing a business often depends on this business is not very professional. Such as: Many restaurants will cook it long, and his pictures are posted out of context, telling how are you? The hospital would take his Zhuzhidafu deeds, photographs and academic background are hanging out as much as possible in order to enable patients to carefully choose the doctor. Why? Because customers are very concerned about choosing the service of his professional degree, like you usually when you wash the film will go to Kodak's expertise in quasi-washing shop to wash, because you think there is a very professional, and this is what professional degrees.
4. Responsiveness
Responsiveness is service on behalf of the efficiency and speed of service issues, customer request to you, you can use more time to help him solve the problem, the customer expectations in this area is very high.
Another degree of reaction is represented by service representatives of the language. For example when you eat in a restaurant when the waiter that you are right, Miss trouble you to help me get something toothpick, and then service representative would say, wait a bit, this is a reply; there is an answer, please wait a moment, immediately to you拿. You'll find they do not feel the same not the same as where it is "immediately" the word, these two words bring to your feelings, you will have a very strong, fast responsiveness, restaurant waiter will Now quickly help you to solve the problem.
5. Reliability
Reliability is a brand, a continuous delivery of quality services brought about an ability. Of course, such brands it is not a business overnight can be out of light is intended to foster.
Therefore, quality service is the customer's shoes to wear
The Chinese have an old saying called giving Chuanxiao Xie. Chuan Xiaoxie will certainly uncomfortable, everyone will buy buy shoes for their feet the size of the shoes. However, to do service work has been just the opposite, you need to put your feet stuffed into the shoes of the different codes, but also very comfortable to wear. Then the challenge is very big, because:
1. Different clients have different views on the service
Different customers for the service have different views, and quality of service they require you to wear shoes of different clients, you are going to meet different customer needs.
2. Always look at services through customer
Requested service representative is always standing in the customer's perspective, never be able to consciously through the customer's perspective to look at your service. Many services can not be the reason for this is to customer satisfaction service representatives only see their own feet, and then to choose the right shoes, but not be able to consciously stand in the customer's perspective, through the customer's perspective to look at the whole service.
3. Quality services to our customers requires you to wear shoes
To give customers a pair of shoes he wore for the service on behalf of himself must first go to try it this pair of shoes, to see if wearing is not comfortable? What is the cause discomfort? High-quality service is the same, but you have put themselves to understand the customer's needs and based on his specific situation to choose a pair of "best fit of the shoes" to your customers to wear, so that the services provided by you be considered a true sense of quality services .
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