哪位能帮我翻译成英文?谢谢拉,十分紧急啊
内容摘要国际上先进的零售银行经验表明,能否提供“一致的、持续的和可测量的”客户服务,是衡量零售银行业务水平的标准。零售网点转型是建设银行与美国银行战略协助项目之一,项目的...
内容摘要
国际上先进的零售银行经验表明,能否提供“一致的、持续的和可测量的”客户服务,是衡量零售银行业务水平的标准。零售网点转型是建设银行与美国银行战略协助项目之一,项目的目的就是以客户为中心,按照先进行银行的服务标准和管理技术,对建设银行网点服务流程进行一次前所未有的脱胎换骨的改革与探索。本文对中国建设银行密云支行的基层网点进行了分析,并针对其地区的特点和转型的难点提出了相应的建议与对策。
关键词:网点转型 市场竞争能力 银行网点 营销模式 展开
国际上先进的零售银行经验表明,能否提供“一致的、持续的和可测量的”客户服务,是衡量零售银行业务水平的标准。零售网点转型是建设银行与美国银行战略协助项目之一,项目的目的就是以客户为中心,按照先进行银行的服务标准和管理技术,对建设银行网点服务流程进行一次前所未有的脱胎换骨的改革与探索。本文对中国建设银行密云支行的基层网点进行了分析,并针对其地区的特点和转型的难点提出了相应的建议与对策。
关键词:网点转型 市场竞争能力 银行网点 营销模式 展开
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From the experience of the international advanced retail banks, being supplying the "consistent, sustainable and measurable" customer services or not is the standard to evaluate the business level of the retail bank. The transformation of the branches is one of the terms that Constructive Bank and American Bank tactically cooperate with. The aim of the item is to establish the concept that customers are pivotal and, according to the management skill and service standards of the advanced banks, start an unprecedented and complete search and innovation for the process of those Constructive Bank's branches. This article performs the analyzation of the foundation branches, Miyun Branch, of the Constructive Bank of China; moreover, it also provides the relative suggestions and solutions aiming at the regional feature and the difficulties of transformation.
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翻译完了,呵呵。这是我自己粗岩翻悉晌的。
希望对楼主岩陆御有帮助。
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翻译完了,呵呵。这是我自己粗岩翻悉晌的。
希望对楼主岩陆御有帮助。
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Advanced international experience shows that retail banks, can provide "consistent, sustained and measurable," customer service, retail banking is a measure of the level of standards. Restructuring is to build retail outlets Bank and Bank of America is one strategy to assist the project, the project's purpose is customer-focused, according to first conduct a banking service standards and management techniques, network services, CCB conducted an unprecedented process of reform and exploration reborn . This branch of China Construction Bank, the primary network Miyun were analyzed, and its regional characteristics and difficulties of restructuring proposals and put forward corresponding countermeasures.
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