Question

请帮忙翻译一下，大概意思就行。但要委婉一点，谢谢。

关于你的配件出货问题，我们财务部门拒绝同意此goods 的运费由我司承担。 我们公司有明确规定任何超重的物品寄到国外都是由客户付款。In this case, 我知道可能是我们的产品质量问题所导致需要更换配件，所以我司决定由这次的配件只寄一半给你（并且费用是由我个人支付），剩下一半的配件我将改为随你的订单一起海运。 请谅解我们的难处，如果任何客户的费用都由我们支付，一年下来这一是笔非常巨大的费用。

Answer 1

About your spare parts delivery problems, our financial department refused to agree to this goods freight shall be borne by our company. Our company have specific provision any overweight goods sent abroad is a payment by the customer. In this case, I know the quality of our products might be the problem that need to replace parts, so our company decided to by the accessories only send you half (and fees are paid by my personal), the remaining half of the parts I will instead be shipping with your order. Please understand our difficulty, if any charges will be paid by our clients, a year this is a very huge cost.

就是这样了，，，

Answer 2

On your accessories shipped, we finance department refused to agree to this goods freight borne by our company. Our company has a clearly defined any overweight items are sent abroad by the customer payments. In this case, I know the quality of our products may be caused by problems need to replace parts, so I decided that this company sent only half of accessories to give you (and the cost is paid by me personally), and the remaining half of the accessories I along with your order to shipping. Please understand our difficulties, if any of the costs borne by our customers pay, a year down the enormous costs of the pen.