Question

麻烦好心人帮我翻译一下这个邮件！

在英国官网代购的东西丢件了，联系对方，然后下面是官网发的邮件，其实大部分都能看懂，就是最关键的解决方法看不太懂！所以不用全部翻译，只要告诉我官网的解决方案就好了！万分感谢！

Thanks so much for getting in touch about your order 120258859. I'm really sorry you're still waiting for it to arrive.

I’ve had a look into this for you and sadly, due to the time that's passed, it looks like your parcel has been lost on its journey. I know this isn't the news you wanted at all Wang, but I can get this sorted for you right away.
To do this, I've arranged for a replacement of your order to be sent to you. Don't worry - as you've already been charged for your order you won't be charged again and the delivery service is free.

I really am so sorry we couldn't get your goodies to you first time round. I can assure you this doesn't happen often at all but I’m glad I was able to arrange a replacement – you’ll get your hands on this safely in no time at all I’m sure!
We'll be in touch in the next 24 hours to let you know your replacement order details. If there's anything else I can help you with in the meantime, please let me know and I'll be more than happy to do so.

Answer 1

hi，这是一封道歉信，但是它大部分都在道歉，她说她保证不会出现这样的情况，她正在安排但没说具体措施，他说他会在接下来24让你了解你的物品，如果你有需要她们乐意办你可以跟他们说

Answer 2

他说他会再发一份给你的，24小时内会跟你联络，让你知道新发的货的详细情况，你不用再一次付款了哦

追答

还有不明白的么

你只需要记得不用再付款，反正货没了他肯定还会再发一份的，这就是代购的麻烦呐…

追问

我不需要再给他回信了吗？

追答

你要是还有不明白的可以给他回信

你可以再发一份确认信，问他是否会再发一份给你，并且有什么注意事项。也可以致电他们