Question

回复亚马逊店铺的差评邮件要怎么写

Answer 1

邮件主题：

How is your order?

邮件内容：

Hello *|buyer_name|*,
（小编建议：最好使用顾客名字，以示尊重哦，不太建议使用Dear Friend, Dear Customer等千篇一律，让人一看就觉得是群发的称呼）

We noticed that your order has been delivered to your place recently. By now
you’ve had a chance to try out your *|asin|*! I just wanted to quickly check in
and make sure everything went perfectly with your purchase! If there is any
problem, please simply reply back so that we can make it right. I personally
promise that I will respond as soon as possible, and make sure your prolem are
well solved.

*|order_id|*
*|order_time|*

We value and appreciate very much your compliments, suggestions or
complaints in order to improve our services. it would be amazing if you could
leave us an honest review, Amazon customers rely heavily on reviews, yet so
few Amazon customers ever take the time to write them! If you do have time,
it really helps our small business. You can simply click the link below and leave
us your valuable review :)

*|feedback_url|*

If by any chance that you're not satisfied, before leaving any negative review,
please give us a chance to make it right and contact us so that we can help solve
your problem..

Thank you again for your understanding and continuous support.

Have a great day!

Support Team
这就是酷鸟卖家助手智能索评功能的索评邮件模板哦！

除上文的模板之外，还有「买家下单后」，「卖家发货后」相应的电邮模板，开启邮件触发行为后，自动向买家寄送索评邮件！再也不用担心，索评电邮怎么写？邮件发送频率？从此，智能索评妥妥的。

另外，酷鸟卖家助手模板可纳入多种实用变数，每个变数依照订单自动产生对应的资讯。

*|order_id|* 订单编号，是酷鸟卖家助手自动产生的单号资讯
*|order_time|* 订单日期
*|buyer_name|* 买家姓名
*|feedback_url|* feedback链接
*|review_url|* review链接

以上是变数的一小部分，酷鸟卖家助手提供强大的变数功能，让你的电邮模板资讯齐全，顺利索取好评；更有多种语言选择，不同站点店铺自由切换。

Answer 2

1.道歉并对客户的不满评论表示理解以及慰问
2.礼貌且专业的询问客户不满之处以及产品的不足
3.表达乐意帮助、解决客户问题：如换货、退款
4.衷心的感谢以及突出客户评论对自己的重要性，装可怜，夸赞记得！不管买家留下好评跟差评！首先先表明对对方愿意花时间写下 Reviews 致谢（礼貌要有礼貌！有时后你愿意提供免费商品给他，她还会跟 Amazon 检举你．．）
之后再开始表明对于 Reviews 差评的歉意与具体改善的方法（如真诚地道歉、提供退款），之后就是展现客服的诚意，让对方了解他的意见是被认真重视的，给予顾客被尊重的感觉。
（以下为参考模板），比较重要的是，千万不可以跟买家协商：退款给您，但是请您留好评，这样的字句在。